Shipping & packaging

How we ship, what it costs, and what arrives at your door.

Dispatch time

48 hours from order to dispatch on weekdays. Choc Mint orders that require photo documentation before packing may take 72 hours. You'll get an email with tracking the moment your order ships.

Australia (domestic)

  • Standard (Auspost regular): $9.95 flat. Free on orders over $150.
  • Express (Auspost Express): $14.95 flat. Free on orders over $300.
  • Express signature required: automatic on all orders over $1,000.

International

  • Tier 1 (NZ, US, UK, EU, Japan, Singapore): tracked from $24.
  • Tier 2 (rest of world): tracked from $39.
  • Signature required: automatic on all international orders over $500 USD equivalent.

International buyers are responsible for any customs duties or import taxes in the destination country. We declare orders accurately at full value — we don't undervalue parcels.

How we pack

Raw singles

Penny sleeve → perfect-fit sleeve → toploader → team bag → rigid mailer with fragile labelling. Every step. Every single. Even the $2 commons.

Graded slabs

Case saver → bubble wrap (at least two full layers) → double-walled cardboard box sized to the slab. Signature required on all slab orders over $1,000.

Sealed booster boxes / ETBs

Sized carton with corner protection (cardboard inserts) so the original packaging isn't crushed in transit. We ship sealed product in unbranded outer cartons to reduce theft risk.

Sealed cases

Heavy-duty double-walled cartons with corner protection and signature required. International sealed case shipping is custom-quoted — email us first.

Choc Mint orders — the white-glove standard

For Choc Mint-tier orders we photograph the product at each packing stage (in the case saver, wrapped, in the box, sealed) and include the photos with your tracking email. Auspost SecurePost insurance is included automatically. You'll receive an email when the parcel is scanned, when it's out for delivery, and when it's been signed for.

If something goes wrong in transit

If your parcel is damaged in transit, photograph the unopened parcel and contact us within 48 hours of delivery. We handle the Auspost claim on your behalf and either replace the item or refund in full, your choice.